Refund policy

At Veylunea, we want you to feel confident when shopping for home décor and furniture items. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, your item must be:

  • Returned within 30 days of delivery

  • Unused, undamaged, and in its original condition

  • In the original packaging, including all accessories, manuals, parts, and protective materials

  • Accompanied by proof of purchase, such as your order number or receipt

Items that show signs of use, damage, installation, assembly, stains, odors, or missing parts may not be accepted for return.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Customized or personalized products

  • Items marked as final sale, if clearly stated at the time of purchase

  • Products damaged due to misuse, improper assembly, or normal wear and tear

  • Items returned without original packaging or required parts

Return Shipping

We offer free return shipping for eligible returns.

To start a return, please contact us first at:

Email: support@veylunea.com
Phone: +1 7023841223
Website: veylunea.myshopify.com

Once your return request is approved, we will provide return instructions. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your bank or card statement, depending on your payment provider.

Restocking Fee

We do not charge any restocking fees for eligible returns.

Exchanges

If you would like to exchange an item, please contact us at support@veylunea.com Exchanges are subject to product availability. If the item is not available, we may offer a refund instead.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at support@veylunea.com with:

  • Your order number

  • Photos or videos of the issue

  • A short description of the problem

We will review the issue and provide a suitable solution, such as a replacement, return, or refund.

Order Cancellations

Orders may be cancelled only before they are processed or shipped. Once an order has been shipped, it cannot be cancelled, but you may request a return after delivery.

Contact Us

For any questions about returns or refunds, please contact us:

Veylunea
Website: support@veylunea.com
Email: support@veylunea.com
Phone: +1 7023841223