Shipping policy

At Veylunea, we are committed to delivering your furniture and home décor orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered through veylunea.myshopify.com

Order Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.

Processing time may be longer during holidays, high-demand periods, or if additional order verification is required.

Shipping Destinations

We currently offer shipping to customers through our online store at:

Website: veylunea.myshopify.com

Shipping availability may depend on your location, product size, product weight, and carrier service availability.

Shipping Rates

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your order.

Some products may qualify for free shipping if stated on the product page or during checkout.

Estimated Delivery Time

Estimated delivery times may vary depending on the destination, product availability, carrier service, and order volume.

Most orders are delivered within 5–12 business days after processing, unless otherwise stated on the product page or during checkout.

Large furniture or oversized home décor items may require additional handling time.

Order Tracking

Once your order has shipped, you may receive a shipping confirmation email with tracking details, if tracking is available.

Please allow some time for the tracking information to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Veylunea is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping information.

If you notice an error in your shipping address, contact us as soon as possible at:

Email: support@veylunea.com
Phone: +1 7023841223

Delivery Issues

If your order is delayed, missing, or marked as delivered but not received, please contact us at support@veylunea.com with your order number.

We will review the issue and assist you with the next steps.

Damaged Items During Shipping

Please inspect your package when it arrives. If your item arrives damaged, defective, or incorrect, contact us as soon as possible with:

  • Your order number

  • Photos or videos of the damaged item

  • Photos of the packaging

  • A short description of the issue

We will review the case and provide a suitable solution.

Shipping Delays

Delivery delays may happen due to:

  • Carrier delays

  • Weather conditions

  • High order volume

  • Holidays

  • Customs or local delivery restrictions

  • Incorrect shipping information

Veylunea is not responsible for delays caused by carriers or events outside our control, but we will do our best to help you.

Contact Information

For shipping questions, please contact us:

Veylunea
Website: veylunea.myshopify.com
Email: support@veylunea.com
Phone: +1 7023841223